Dmg TEAM are very experienced to integrant with agent equipment & CRM and provide Fresh desk solution as well.
Choose DMG Channel for route all customer interactions for consisting customer service. We use the best resource for your business.
We think self-service IVR will be the best option for customer queries with lot more benefits like saving customers time and chat interactions.
Whatever you want like On-premise, Public Cloud, Private Cloud or Hybrid deployments you will get according to your needs.
We are promised to connect your customers for interaction with higher accuracy enhancing skill-based routing.
By using Automatic Call Distribution (ACD), we provide contact centers to distribute all information like inbound calls, emails and chat messages to our agents.
We are always supportive and make up-to-date information to answer queries of customers by reducing on-boarding time.
This will help your customers get self-service and we assist for any IVR related jobs.
It is our priority to providing the best customers support reducing call abandonment rate using option ‘Passing’.
By using Social media like Facebook or Twitter or WhatsApp or Viber, you can convert customers as promoters.
DMG TEAM, Level-4 Concept Tower(Green Road)
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